Last updated: August 2026
We want you to love what you pull from the Vault. If something isn't right, here's how returns work.
Your 14-day right to return
You can return any item within 14 days of delivery, no reason needed — this is your right as an EU consumer, and it's ours too.
How to start a return
Log in to your account, find the order, and select "Request a return" on the item(s) you're sending back. Choose a reason and submit — we'll review it and send you shipping instructions once it's approved. No account yet, or ordered as a guest? Email hola@streetsilo.es with your order number and we'll set it up for you.
Condition
Pieces must be unworn, unwashed, and returned with original tags and packaging attached. Numbered/limited pieces that don't meet this condition can't be restocked, so we may not be able to accept them.
Refunds
Once we've received and inspected your return, we'll refund you to your original payment method within 14 days.
Return shipping is the customer's responsibility unless the item arrived faulty, damaged, or incorrect — in that case, we cover it.
Questions
Email us at hola@streetsilo.es and we'll get back to you.